Your Questions, Answered
We know that investing in a franchise is an important decision. To help you make an informed choice, we’ve answered some of the most common questions about the Mai Sushi franchise opportunity, our process, and what to expect as a new business owner. If you don’t see your question below, our team is happy to help — simply reach out and we’ll provide the information you need.
GETTING STARTED
Question: What makes Mai Sushi different from other franchise opportunities?
Answer: Mai Sushi combines the expertise of a global brand with a simple, low-cost business model. Franchisees operate inside trusted retailers like Target, Sam’s Club, and Walmart with no rent, build-out, or utility expenses. This makes the path to profitability faster and more accessible than traditionals.
Question: How do I start the franchise discovery process?
Answer: Getting started is easy. Complete the franchise inquiry form, and our development team will reach out to guide you through the next steps, including your introductory call and Franchise Disclosure Document (FDD) review.
Question: What qualifications are required to become a franchisee?
Answer: We look for motivated individuals with strong organizational skills, leadership ability, and a commitment to quality. You don’t need restaurant experience to succeed — our training program covers everything you need to know.
Question: How long does it take to open a franchise after signing?
Answer: The timeline varies by location and availability, but most franchisees complete onboarding and training within 60 to 90 days before opening.
TRAINING & SUPPORT
Question: What kind of training will I receive?
Answer: All franchisees attend our hands-on training program at the Dallas Training Center, where they learn operations, food preparation, and management. Ongoing field support and refresher training ensure continued success after launch.
Question: How do I start the franchise discovery process?
Answer: Getting started is easy. Complete the franchise inquiry form, and our development team will reach out to guide you through the next steps, including your introductory call and Franchise Disclosure Document (FDD) review.
Question: Do I need prior sushi or food experience to succeed?
Answer: No previous sushi experience is required. Our comprehensive training and proven systems make it simple for anyone to learn the business.
Question: What marketing support is provided?
Answer: Franchisees receive marketing guidance from our corporate team, including brand-approved collateral, digital campaign tools, and promotional support to build customer loyalty.
INVESTMENT & FINANCIALS
Question: What is the total investment required to open a Mai Sushi franchise?
Answer: Investment levels vary depending on your chosen model and market. Each franchise includes a $3,500 franchise fee, startup costs, and working capital. Full details are outlined during the FDD review.
Question: Are there ongoing fees?
Answer: Yes. Like most franchise systems, Mai Sushi has standard royalty and marketing contributions, which are reviewed in detail during the discovery process.
Question: Are financing options available?
Answer: Yes, we offer short term financing for some opening expenses, please visit with our Franchise Development Team for more details.
Question: What is included in the franchise fee?
Answer: The franchise fee covers training, setup support, onboarding assistance, and access to Hana Group’s established systems, brand standards, and operational resources.
OPERATIONS & OWNERSHIP
Question: Do I need to be an owner-operator?
Answer: We recommend that franchisees take an active role in daily operations, especially at the start. However, experienced multi-unit owners may delegate management to trained staff once the business is established.
Question: How are territories defined?
Answer: Each franchise operates in a specific retail location. Additional kiosk or multi-unit opportunities may be available within the same geographic area depending on performance and availability.
Question: Can I own more than one location?
Answer: Yes. Many franchisees expand to operate multiple kiosks once their first location is running successfully.
Question: What kind of technology is provided?
Answer: Franchisees benefit from Hana Group’s integrated operational systems, which streamline ordering, inventory management, and labeling.
CULTURE & GROWTH
Question: What kind of franchise community support can I expect?
Answer: Mai Sushi fosters a close-knit franchise community supported by Hana Group’s leadership team and regional field representatives. Franchisees collaborate through meetings, updates, and training events.
Question: How does Mai Sushi recognize top-performing franchisees?
Answer: Outstanding franchisees are recognized for sales growth, quality excellence, and leadership within the system. Success stories are shared through corporate communications and marketing features.
Question: Are there networking or annual events?
Answer: Yes. Franchisees are invited to attend national and regional meetings that provide opportunities to share best practices, learn from peers, and connect with leadership.
Still Have Questions?
We’d love to help you learn more about the Mai Sushi franchise opportunity. Connect with our team to get answers, explore available markets, and see how you can join a growing global brand.
